No tier to climb before the console shows up.

The replay, the console and the network are recorded on every plan here, free one included, and what you capture stays readable. Nobody is counted as a seat, and your first 5 fixes are on us.

Why teams move to Snag

Both reasons are about which plan a thing lives on. At Userback the console logs, the network requests and the custom data arrive with the developer tools, and the developer tools belong to the Business tier, which costs $79 a month when billed annually. The Team tier below it costs $29 a month when billed annually and $39 a month when billed monthly, and it carries five seats. Snag has no equivalent step to climb: the replay, the console and the network are recorded on every plan, the free one included, so whoever triages a ticket sees the same thing regardless of what you pay. The second is what becomes of the archive. A free Userback workspace can collect unlimited feedback and read it for seven days, after which it locks, so the archive keeps growing and stops being readable. A free Snag workspace takes 15 reports a month and keeps every one of them readable.

What carries over

Three things survive the move. The widget, first: one snippet on the site, a button anyone can press, and the person pressing it still needs no account. The triage habit, second — Snag also reads what arrives before a human does, though it is pointed at a single question, whether there is enough here to attempt a fix, rather than at sorting a mixed inbox. And the agent, if you run one: the MCP server is included from the Capture plan up and hands it the replay, the console and the network for whichever ticket it asks about. What differs is where all of it ends up. Every ticket in Jira or GitHub links back to the recording that produced it, and any of those tickets can become a fix run.

What you give up

Four rows on the compare page go the other way. The Userback MCP server can change your data where the Snag server cannot, so a coding agent working against it can set status, priority and ownership from inside your editor. The Userback markup tools put arrows, circles and shapes on a screenshot. Userback publishes a figure of 12+ project tools, where Snag connects Jira and GitHub. And the Userback mobile SDK is native iOS and Android on Business Plus, where Snag records browser sessions only. If any of those four is why you bought it, Userback is the better pick.

How switching works

Snag imports nothing from Userback, so this is a clean start rather than a migration. Setup is a snippet, a domain to verify, and a tracker to connect. Nobody needs an account or a seat to file a report, so there is no roster to re-invite and no per-person cost to plan around. What is different from the first day is that the console is in the ticket from the first capture, rather than from whichever plan you would have had to reach. Snag never auto-merges, and every fix run happens inside a disposable sandbox that is destroyed when the run ends.

Weighing the two head to head rather than switching? The Snag and Userback comparison answers the questions people ask most.

Where these details come from

Every Userback detail behind this page is sourced and dated on the page where we cite each Userback claim — each claim links to the Userback page we read it on, with the date we read it. Something out of date? Email admin@dvcllc.io and we will fix it.