The people finding bugs on your client work
do not work for you.

A studio is answerable for sites whose users it does not employ. The bug is found by a client's marketing manager or a client's customer, described in an email, and reproduced by whoever on your side has the fewest deadlines that week. Snag lets the person who hit it hand over the session instead.

The problem

Client work makes the reporting chain long and the evidence thin. A stakeholder notices something on Tuesday, mentions it in a status call on Thursday, and the artefact that reaches your developer is a cropped screenshot with the URL bar missing. Nobody on that chain is being careless — they are simply not the audience any browser tool was built for, and they will not be trained into one for a six-week engagement. Meanwhile the cost of reconstructing what they saw is quietly the least billable work a studio does: on a retainer it comes out of the hours you would rather spend shipping, and on a fixed price it comes out of the margin. The second squeeze is who may report at all. Client-side reporters are the most valuable people to hear from and the ones a tool priced by the head makes you think twice about adding.

How Snag helps

The same snippet goes on every site you are responsible for, and recording is confined to the domains you have verified — so a workspace can cover a studio's whole book of work without reaching anywhere it should not. How loud the widget is can differ per site: a build under active review can carry the always-visible pill, while a client's live storefront gets the quiet corner glyph, or nothing at all until somebody uses your own “report a bug” link. Client-side reporters need no account and no licence, so a stakeholder files from the page they are looking at, and account managers, designers and developers can all sit in the workspace and read what came in: unlimited members on every plan. Personal data is masked in the browser before anything uploads — inputs are never recorded. That is the part your client's legal review will ask about first.

What you get back

Handover stops being a retelling. What arrives is the client's actual session, attached to a ticket in the tracker that engagement already uses, with the requests the page made and the errors it logged sitting underneath it. On a fix plan the change comes back as a pull request against the connected repository — yours to read, amend or throw away before the client ever sees it, because Nothing merges without a human. And the recording stays attached to the ticket afterwards, which is worth something on its own the next time a scope conversation turns into “was that always broken”.

Questions people actually ask

Can one workspace cover several client sites?

Recording happens only on the domains you have verified, and you verify as many as the work needs, so several client sites can report into one workspace. Where to draw the boundary — a workspace per client, or one for the studio — is really a question about who should be able to read whose recordings, and it is not a pricing question: adding people costs nothing either way.

Can we send a client a replay link if they are not in the workspace?

No, and that is deliberate rather than unfinished. A recording of somebody's session is not something we will hand to whoever holds a URL, so replay links stay inside the workspace. The answer for a client who needs to watch one is to add them, which costs nothing — unlimited members on every plan. If passing a bug to somebody outside the account entirely is central to how you work, say so before you buy: that is a real limit, not a setting.

Our clients are not all on the same tracker. Does that work?

Only if they are on Jira or GitHub — those are the two we route into today, and a client on anything else is not served yet. The capture itself does not care, and the ticket carries its recording either way, but the honest answer is that this is the constraint most likely to rule us out of a particular engagement.

Where these details come from

This page makes no claim about another product — every detail on it is Snag's own. Something out of date? Email admin@dvcllc.io and we will fix it.