No one to hand it to.
Snag hands you the diff instead.

When you are the whole engineering organisation, a bug report is an interrupt before it is a defect. The expensive part is almost never the change — it is working out what the person actually did, on what, in which browser, and whether you have seen it before.

The problem

One person building a product absorbs every stage of the queue at once. Something arrives with two sentences in it. You stop what you were doing, guess at a reproduction, fail, guess again, and an hour later you are looking at a two-line change you could have made immediately if you had known what to look at. The reports you cannot reproduce are worse, because nothing in them tells you whether the thing behind it is trivial or structural — so they sit in the list ageing, and the decision to ignore them is made by default rather than on purpose. And the tools that promise to help mostly add a stage: another inbox to keep, another integration to wire, another subscription to justify while revenue is still a rounding error.

How Snag helps

The reconstruction step is the one that disappears. A report arrives as the session it came from — the recording, the console, the requests — so the first thing you look at is what happened rather than a description of it. What comes next is graded, so your attention is spent where it matters: a cheap triage pass reads the evidence and decides whether this is even fixable in code, and duplicates, third-party outages and plain user error are filtered out before anything is charged for. Bugs that survive that go to a sandboxed attempt against a private copy of the repository, with your own tests run against the change. Nothing needs an operations plan to start: the free tier takes 15 captures a month with no card, and unlimited capture is $29/mo flat for the workspace whether it is you alone or you and three contractors.

What you get back

A pull request, or an honest refusal. When the captured evidence has no counterpart in the code, the agent stops and gives the ticket back with what it found and where it looked, rather than dressing a guess up as a fix and spending your review time on it — and that run is billed at half. When it does find something, what lands is a branch with the reasoning and the evidence attached, waiting on you: Nothing merges without a human, so the last decision on your own product is still yours to make. What changes is the shape of the work, not who is accountable for it — you go from reconstructing a bug to reading a diff.

Questions people actually ask

Is there a free plan, and does it run out?

There is, it needs no card, and it does not expire — it carries 15 captures a month, which is enough to find out whether the reports arriving this way are better than the ones you get now. Capture becomes unlimited on the paid plan above it at $29/mo for the workspace, however many people end up filing.

What does one fix actually cost me?

Plans carry a monthly pool of fix-runs — the Starter plan is $49/mo for 15 of them — and anything past the pool is $5 a run. Two rules make the meter kinder than a flat per-attempt charge: a report the triage step declines to act on is not billed at all, and an attempt that ends without a pull request is billed at half, because you are paying for work products rather than for effort. The first 5 attempts on any plan are on us.

I have almost no tests. Is the agent useless to me?

No — it works either way. Where a suite exists the agent runs it and will not open a pull request over a failing one, which is what makes its work quick to trust at a glance. Where one does not, you are reading the diff yourself, exactly as you would read a contractor's. The evidence it worked from is attached to the ticket, so the review is at least a review of something specific.

Where these details come from

This page makes no claim about another product — every detail on it is Snag's own. Something out of date? Email admin@dvcllc.io and we will fix it.