Terms of service

Effective July 21, 2026 · Last updated July 21, 2026

These terms of service ("Terms") govern your access to and use of Snag, a bug-capture and automated-fix platform operated by Digital Ventures Conglomerate Limited ("Snag," "we," "us," or "our"). By accessing or using Snag — through our browser extension, embeddable widget, web dashboard, APIs, or any related service (together, the "Service") — you agree to be bound by these Terms. If you do not agree, do not use the Service. If you use the Service on behalf of an organization, you represent that you are authorized to bind that organization, and "you" refers to that organization.

1.The Service

Snag lets your end users file rich bug reports from a browser — capturing console logs, network activity, a session replay, screenshots, and reproduction steps — with personally identifiable information masked in the browser before it is uploaded. Reports route into the issue trackers you connect (such as Jira and GitHub). Where enabled, a coding agent reads the captured context, analyzes the connected repository in an isolated, single-tenant environment, and opens a pull request proposing a fix.

A human always reviews. The agent proposes changes as pull requests for your team to review, modify, and merge. Snag never automatically merges code, deploys, or otherwise ships a change on your behalf. You are responsible for reviewing every proposed change before it is accepted.

2.Accounts, workspaces, and roles

To use most features you create a workspace and an account. You must be at least 18 years old and provide accurate information. You are responsible for safeguarding your credentials and for all activity under your account. Snag distinguishes two roles:

Customers — the organization and its team members who own a workspace, connect integrations, and use the dashboard and agent.
Reporters — the end users who file bug reports through a Customer's extension or embedded widget. Reporters interact with the Service on behalf of the Customer whose site or application they are using.

You are responsible for the conduct of your team members and for configuring the Service (including which domains may capture reports and what data reporters are asked to provide) in a lawful manner.

3.Your content and data

As between you and Snag, you retain all rights to the content and data you or your reporters submit, and to the source code the agent accesses ("Your Content"). You grant Snag a limited, non-exclusive, worldwide license to host, process, transmit, and display Your Content solely to operate and improve the Service for you, and to the extent necessary to route reports into the integrations you connect.

We do not train models on your code or captures. Snag does not use Your Content — including source code, captured reports, or repository contents — to train, fine-tune, or improve any machine-learning model for use outside your own workspace.

4.Acceptable use

You agree not to, and not to permit anyone to:

capture reports from, or point the agent at, any website, application, or repository you are not authorized to access;
use the Service to collect personal data unlawfully, or to disable or circumvent the default in-browser masking in a way that violates applicable privacy law;
use the Service for any unlawful, infringing, or harmful purpose, or to transmit malware;
reverse engineer, decompile, or attempt to derive source code from the Service, except where that restriction is prohibited by law;
probe, scan, or test the vulnerability of the Service, or breach its security or authentication, except under a program we authorize in writing;
resell, sublicense, or provide the Service to third parties except as expressly permitted; or
interfere with or disrupt the integrity or performance of the Service.

We may suspend or terminate access for violations, and may report unlawful activity to the appropriate authorities.

5.Integrations and third-party services

The Service connects to third-party products you choose to authorize, such as Jira, GitHub, and any MCP-compatible or webhook-based agent you configure. When you connect an integration, you authorize Snag to access and exchange data with it as needed to provide the Service, and you are responsible for the credentials, scopes, and permissions you grant. When the agent needs repository access, Snag uses a short-lived, per-run installation token that is not stored after the run. Your use of a third-party product is governed by that party's own terms and privacy policy, and Snag is not responsible for third-party products.

6.The coding agent

Where you enable it, the agent produces automated analysis and proposed code changes. Automated output can be incomplete or incorrect. The agent's output is provided for your review only; it is not professional advice and is not warranted to be correct, secure, or fit for any purpose. You are solely responsible for reviewing, testing, and deciding whether to merge any proposed change, and for the consequences of doing so. Customer source code is processed only in an isolated, single-tenant execution environment and is destroyed after each run.

7.Fees, plans, and billing

Paid plans are billed through our payment processor, Stripe. Pricing consists of a flat workspace fee plus a bucket of agent fix credits, with overage billed for usage beyond your plan. Reporters and team members are unlimited; you scale on fix credits. Unless stated otherwise, subscriptions renew automatically for successive terms until cancelled, and fees are charged in advance and are stated exclusive of taxes, which you are responsible for. We may change pricing on a prospective basis with notice; changes take effect at your next renewal. A capture-only Free plan and, for eligible early workspaces, a founding grandfathered offer may be available on the terms described at signup.

8.Cancellation and refunds

You may cancel your subscription at any time from the dashboard; cancellation takes effect at the end of the current billing period, and you retain access until then. Except as described below for fix-run credits, and except where required by law or expressly stated, fees already paid are non-refundable. Where a fix run performed by the built-in agent does not result in a pull request, that run is charged at one half of a fix run and the remaining half is automatically credited back to your workspace's fix-run balance; trial and referral runs that do not result in a pull request are credited back in full. If you believe you were billed in error, you can raise it through the in-app billing dispute channel or by emailing admin@dvcllc.io, and we will review it in good faith and may issue a refund at our discretion.

9.Intellectual property

The Service, including all software, models, designs, and the Snag name and marks, is owned by Digital Ventures Conglomerate Limited and its licensors and is protected by intellectual-property laws. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to use the Service. All rights not expressly granted are reserved. Any feedback you provide may be used by us without restriction or obligation to you.

10.Confidentiality

Each party may access non-public information of the other. Each party agrees to protect the other's confidential information with reasonable care and to use it only to perform under these Terms. Your Content is your confidential information.

11.Disclaimers

The Service is provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that any captured data or agent output will be accurate, complete, or fit for your purposes. You are responsible for maintaining your own backups and for reviewing all automated output before relying on it.

12.Limitation of liability

To the maximum extent permitted by law, Snag and its affiliates will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or relating to the Service. Our total aggregate liability for any claim arising out of or relating to these Terms or the Service will not exceed the greater of US $100 or the amount of fees you paid to us in the twelve (12) months preceding the event giving rise to the claim. These limitations apply even if a remedy fails of its essential purpose.

13.Indemnification

You will defend, indemnify, and hold harmless Snag and its affiliates from and against any claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of or related to Your Content, your use of the Service, your violation of these Terms, or your violation of any law or third-party right.

14.Term, suspension, and termination

These Terms apply while you use the Service. You may stop using the Service and close your workspace at any time. We may suspend or terminate your access immediately if you materially breach these Terms, if required by law, or to protect the Service or other users. On termination, your license to use the Service ends; we will make Your Content available for export for a limited period and then delete or anonymize it in accordance with our Privacy Policy, except where retention is required by law.

15.Changes to these Terms

We may update these Terms from time to time. For material changes we will provide notice — by email or in-product — at least 30 days before they take effect. Your continued use of the Service after changes take effect constitutes acceptance.

16.Force majeure

We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including natural disasters, war, terrorism, cyberattacks, labor disputes, pandemics, or failures of third-party providers, networks, or utilities.

17.Governing law and dispute resolution

These Terms are governed by the laws of the State of Illinois, without regard to its conflict-of-laws rules. Any dispute arising out of or relating to these Terms or the Service will be resolved by binding arbitration administered under the Commercial Arbitration Rules of the American Arbitration Association, on an individual basis. You and Snag waive any right to participate in a class, collective, or representative action. Either party may seek injunctive relief in a court of competent jurisdiction to protect its intellectual property or confidential information.

18.General

These Terms, together with our Privacy Policy, are the entire agreement between you and Snag regarding the Service and supersede any prior agreements. If any provision is held unenforceable, the remaining provisions remain in effect. We may assign these Terms in connection with a merger, acquisition, or sale of assets; you may not assign them without our consent. Our failure to enforce a provision is not a waiver.

19.Contact

Questions about these Terms can be sent to:

Digital Ventures Conglomerate Limited
1704 Frediani Court, Mount Prospect, IL 60056
admin@dvcllc.io